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Merchant Services

Account Manager (Chicago and NY)
Distribution Services Specialist (New York)
Marketing Communications Specialist (New York)
Marketing Coordinator (New York)
Senior Account Manager (Chicago & New York)

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Account Manager (Chicago and NY)

Summary Description:

The Account Manager will have ultimate responsibility for managing a portfolio of merchants within the LinkShare network. Manage the day-to-day aspects of program execution and will design the overall strategy for growing account revenue. Specifically, the Account Manager will oversee all program implementation by developing and tracking the client project plans and coordinating all activities with the direct account team and other LinkShare inter-departmental and cross-functional resources (Technology, Accounting, Marketing, Operations, etc.). This position reports to the Director of Marketing Services.

Responsibilities:

• Providing consultative marketing support and guidance to an assigned group of LinkShare's clients.
• Interacting daily with clients via phone and email contact, to support tactical requests.
• Setting, meeting, and exceeding aggressive revenue goals for each assigned client.
• Providing strategic advice in order to increase each client's ROI.
• Developing, maintaining, and extending relationships with LinkShare's clients.
• Managing internal resources to ensure that LinkShare delivers results for each client.
• Learning and understanding the full capabilities of LinkShare SynergyTM software and supporting clients' use of the tools available to them through the software.

Required Skills & Experience:

• One to three years of direct marketing experience with a focus on client service.
• Demonstrated success in measuring results and setting, meeting, and exceeding aggressive, quantitative goals.
• Analytical and strategic marketing skills.
• The ability to prioritize and strategize based on corporate goals.
• The desire and ability to think creatively, solve problems, and use professional judgment.
• An understanding of and interest in technology, including HTML.
• Exemplary written and oral communication skills, plus strong presentation skills.
• Expertise in MS Excel and PowerPoint.
• Bachelor's Degree required.

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Distribution Services Specialist (New York)

Summary Description:

Manage relationships between LinkShare clients and our network of sites across the internet. The Distribution Services Specialist (DSS) will learn about business models of Fortune 500 clients and of entrepreneurs in our network, and you’ll be making connections happen between the two.

The DSS will have ultimate responsibility for promoting our portfolio of merchants to affiliate partners in the LinkShare network. Through phone and email outreach, the DSS will create new and optimized partnerships.

Responsibilities:

• Develop and execute effective partnership sales strategies and tactics.
• Utilize effective phone/email outreach, sales and negotiation skills to create new and optimize existing partnerships within the Network.
• Become an expert on a specific set of merchants to be able to convey the benefits of partnership to an affiliate partner.
• Develop, maintain, and extend relationships with shared portfolio of online affiliate partners. Strategically approach selling in relationships with distribution partners.
• Act as the “voice” of partners to our merchant portfolio.
• Work with cross-functional teammates to resolve issues and grow revenue.
• Learn and understand the full capabilities of the LinkShare Synergy™ software and educate partners to use the tools available to them through the software.
• Stay on top of LinkShare’s competitive landscape and work to maintain LinkShare’s top rated position
• Ensure partner issues are resolved in a timely manner.

Required Skills and Experience:

• Either 1-2 years inside or outside sales experience or 1-2 years of Account Management or Sales experience.
• Outgoing personality who can aggressively pursue making relationships happen.
• A proven track record of success.
• Experience with qualitative and quantitative analysis of marketing and sales results, including recommendations for strategic and/or tactical changes.
• Exemplary written and oral communication skills.
• Strong computer skills and an understanding of the e-commerce space. Online industry experience a plus.
• Planning and project management skills – setting and meeting aggressive deadlines. Prioritizing and strategizing based on individual and corporate goals.
• Strong problem solving skills, ability to think creatively and use professional judgment.
• Bachelor degree required.

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Marketing Communications Specialist (New York)

Job Description:

The Marketing Communications Specialist will optimize online marketing campaign effectiveness for LinkShare advertisers through development of affiliate communications including emails, newsletters, promotional communications, and user interface communication vehicles. Responsibilities:

• Develop all advertiser and campaign specific communications including emails, newsletters, promotional communications, and interface communication vehicles (for publishers).
• Design (HTML) and develop copy for all communication channels
• Support client services department with HTML programming requests
• Create and disseminate LinkShare Network communications for Advertisers and Publishers
• Develop banner creative and text links for LinkShare Advertiser campaigns

Required Skills and Experience:
Candidate will have at least 2 years experience in marketing communications with HTML design and copywriting experience, preferably in interactive marketing. Bachelors degree required.

• Strong copywriting skills. Proven ability to craft a concise message to targeted and mass audiences. Able to adapt communication to medium (emails, websites, presentations, etc). Experience developing strong call to action.
• Experience with newsletter, email, and website creation and layout. Knowledge of best performing/converting designs. Ability to incorporate brand effectively.
• Expertise in HTML and web technologies.
• Direct or online marketing experience preferred. Experience with creative testing for optimized conversion.
• Ability to prioritize work, set expectations, and meet deadlines. Ability to multi-task and produce consistent, quality work on time and within budget.
• Comfortable working in a fast-paced, start-up environment
• Must be results driven, enjoy problem solving, and passionate about being challenged.

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Marketing Coordinator (New York)

Summary Description:
The Marketing Coordinator serves as support for program management of client affiliate programs. The Marketing Coordinator is responsible for timely and satisfactory execution of administration of client programs, contributing to client satisfaction and the achievement of client and LinkShare revenue goals.
Responsibilities:

• Monitor affiliate queues to ensure timely queue management by Affiliate Reviewers
• Run reports in Synergy Analytics
• Prepare basic performance reports
• Review partnered affiliate websites to identify optimization opportunities
• Create prospect lists using Synergy Analytics reports and independent research
• Escort billing, technology, and LinkShare tool issues to resolution
• Monitor merchant support phone and email venues and route inquiries appropriately
• Ensure client issues are resolved in a timely manner Employment

Standards Required Skills and Experience:
Entry level candidates welcome. Bachelor’s degree required. Preferred experience could include business or marketing degree, 1-2 years marketing or administrative experience, customer service.
Capabilities required:

• Proven track record of execution
• Technical Abilities: Must be able to quickly develop facility with proprietary software to manage campaigns and report results. Solid proficiency with Excel for client-ready reports and presentations. Ability to learn PowerPoint and LinkShare tools and processes.
• Communication Skills: Exemplary written and oral communication skills.
• Detail orientation
• Attention to deadlines

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Senior Account Manager (Chicago & New York)

Summary Description:

Serve as the primary point of contact at LinkShare for our clients. This person will have ultimate responsibility for day-to-day management of their client programs/portfolio. The Senior Account Manager will work closely with the client team to set program strategy, obtain necessary client approvals, and ensure that all client requirements and business goals are well defined and achieved. The Senior Account Manager will also ensure that all client requests or needs are addressed in a timely manner. The Senior Account Manager has ultimate responsibility for client satisfaction and the achievement of client and LinkShare revenue goals.

Responsibilities:

• Responsible for day-to-day management and execution of client programs
• Build strong client relationships at all levels of client organization to ensure positive overall perception of LinkShare
• Manage client relationship and serve as primary client interface to organization; obtain and manage necessary client inputs and approvals.
• Upsell clients on additional products or services
• Own revenue forecasting process for portfolio of clients (w/ Analyst support)
• Manage portfolio to 100%+ of revenue goal by reviewing weekly MTD revenue vs. goal, working with Analyst to understand root causes, and putting recovery plans in place
• Lead monthly client calls and quarterly client visits to review top-line program performance and marketing strategy
• Hold weekly meetings with team members to review client program performance, marketing strategy, and status of execution vs. planned marketing tactics
• Work with client to set program goals. Communicate program performance to client.
• Achieve average client satisfaction score of 4.0 or higher every month with 100% of merchants responding
• Retain 100% of clients upon contract renewal
• Help develop client presentations by providing understanding of client business and objectives. Deliver client presentations.
• Utilize persuasive communication skills to ensure client approval of program strategy or content, where necessary
• Ensure client issues are resolved in a timely manner

Required Skills & Experience:

Candidate will have a minimum of 4-6 years experience in sales, account management and marketing-related functions. Successful candidates may bring experience from an agency, client, or consulting environment. Bachelors degree required, advanced degrees a plus.

• Marketing: Experience developing and implementing a number of marketing functions including campaign management, channel management, product merchandising, marketing communications, direct response, plan development, creative optimization, market research.
• Consulting: Experience as a third-party or outsource provider of expertise, products, and/or marketing services to a variety of end-users and industry sectors.
• Relationship Management: Experience setting and managing customer expectations. On-time delivery of performance goals achieved within budget. Senior-level management interaction.
• Analytical Skills: Experience with qualitative and quantitative analysis of marketing program results including recommendations for strategic and/or tactical changes.
• Technical Abilities: Must be able to quickly develop facility with proprietary software to review campaigns and report results. Solid proficiency with Excel and PowerPoint for client-ready reports and presentations.
• Sales/Business Development: Experience in any sales capacity-inside, direct, online, etc. that has developed the ability to identify needs, showcase benefits, overcome objections and close business.
• Communication Skills: Exemplary written and oral communication skills. Significant experience developing and delivering presentations.

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