Client Services

Account Manager: NY, Chicago, San Francisco
2 Marketing Coordinators- NY, SF, and Chicago
Account Manager, NY

Summary Description:
The Account Manager will have ultimate responsibility for managing a portfolio of merchants within the LinkShare network.  Manage the day-to-day aspects of program execution and will design the overall strategy for growing account revenue.  Specifically, the Account Manager will oversee all program implementation by developing and tracking the client project plans and coordinating all activities with the direct account team and other LinkShare inter-departmental and cross-functional resources (Technology, Accounting, Marketing, Operations, etc.).
 
Responsibilities:

• Providing consultative marketing support and guidance to an assigned group of LinkShare's clients.
• Interacting daily with clients via phone and email contact, to support tactical requests.
• Setting, meeting, and exceeding aggressive revenue goals for each assigned client.
• Providing strategic advice in order to increase each client's ROI.
• Developing, maintaining, and extending relationships with LinkShare's clients.
• Managing internal resources to ensure that LinkShare delivers results for each client.
• Learning and understanding the full capabilities of LinkShare SynergyTM software and supporting clients' use of the tools available to them through the software.
  

Employment Standards

Required Skills and Experience:

• 4+ years of direct marketing experience with a focus on client service.
• Demonstrated success in measuring results and setting, meeting, and exceeding aggressive, quantitative goals.
• Analytical and strategic marketing skills.
• The ability to prioritize and strategize based on corporate goals.
• The desire and ability to think creatively, solve problems, and use professional judgment.
• An understanding of and interest in technology, including HTML.
• Exemplary written and oral communication skills, plus strong presentation skills.
• Expertise in MS Excel and PowerPoint.
  
• Bachelor’s Degree required.
  

TO APPLY, PLEASE CLICK: https://home.eease.com/recruit/?id=446505

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Summary Description:
The Marketing Coordinator serves as support for program management of client affiliate programs. The Marketing Coordinator is responsible for timely and satisfactory execution of administration of client programs, contributing to client satisfaction and the achievement of client and LinkShare revenue goals.
 
Responsibilities:

• Monitor affiliate queues to ensure timely queue management by Affiliate Reviewers
  
• Run reports in Synergy Analytics
• Prepare basic performance reports
  
• Review partnered affiliate websites to identify optimization opportunities
• Create prospect lists using Synergy Analytics reports and independent research
  
• Escort billing, technology, and LinkShare tool issues to resolution
  
• Monitor merchant support phone and email venues and route inquiries appropriately
  
• Ensure client issues are resolved in a timely manner
  

Employment Standards

Required Skills and Experience:

Entry level candidates welcome. Bachelor's degree required. Preferred experience could include business or marketing degree, 1-2 years marketing or administrative experience, customer service. 

• Proven track record of execution
  
• Technical Abilities: Must be able to quickly develop facility with proprietary software to manage campaigns and report results. Solid proficiency with Excel for client-ready reports and presentations. Ability to learn PowerPoint and LinkShare tools and processes. 
• Communication Skills: Exemplary written and oral communication skills.
  
• Detail orientation
  
• Attention to deadlines
  

TO APPLY, PLEASE CLICK: https://home.eease.com/recruit/?id=512554

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Summary Description:
Educate, manage and problem solve for a group of small and medium size advertisers on affiliate marketing and LinkShare tools and technology. Help the team design and distribute best practices that will help grow advertiser revenue. Cross sell and up sell LinkShare services. Provide customer support via phone and email contact. Retain and grow the portfolio
 
Responsibilities:

Ensure strong understanding of portfolio goals.  Work with the team leader to manage a large group of advertiser with proactive business recommendations and problem solving approach. 

• Understand LinkShare tools and technology to educate advertisers on how to best use it to drive revenue
• Understand client performance goals and work with them on a strategy and list of tactics to hit them.
• Utilize persuasive communication skills to ensure follow through on all program deliverables.
• Work with internal teams to further promote your group portfolio
• Manage marketing (non-technical) aspects of new client launches.
• Educate advertisers on how to analyze business performance, competitive landscapes and identify opportunities for growth
• Solve problems by quickly breaking down problem causes and utilizing matrix management to implement solutions. Ensure all client issues are resolved in a timely manner.
• Build strong client relationships and customer experience through email and phone interactions.
• Achieve the highest levels of client satisfaction.
• Help develop and present client presentations, as needed.
  

Employment Standards

Required Skills and Experience:

• 2+ years agency, customer support, direct marketing experience in account management and/or project management related functions. Successful candidates may bring experience from an agency, client, or consulting environment. Bachelor’s Degree Required. Having managed client portfolio to set revenue or performance goals will be highly valued
• Project Management: Experience managing complex projects from end to end. Utilizes work plans and project plans to matrix manage issues and projects. Ability to prioritize. Experience setting and meeting aggressive deadlines.
• Problem Solving: Experience solving complex cross-functional issues either internally in an organization or as a third-party or outsourced consultant. Desire and ability to think creatively and use professional judgment.
• Relationship Management: Experience setting and managing customer expectations. On-time delivery of performance goals achieved within budget.
• Technical Abilities: Must be able to quickly develop facility with proprietary software to review campaigns and report results. Solid proficiency with Excel and PowerPoint for client-ready reports and presentations.
• Communication Skills: Exemplary written and oral communication skills.
• Analytical and Strategic Marketing: Demonstrated success in measuring results and setting, meeting, and exceeding aggressive quantitative goals. Ability to strategize based on corporate goals.
  

TO APPLY, PLEASE CLICK: https://home.eease.com/recruit/?id=2008922

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